Vapin Kenya Limited (“Company,” “we,” “our,” or “us”) deals exclusively in digital goods, software, and subscription-based services. By purchasing, subscribing, or downloading any of our products, you agree to the following Refund and Returns Policy.
1. No Returns on Digital Goods
All products are delivered electronically. Since digital goods cannot be “returned,” we do not accept returns under any circumstances once access, license keys, or downloads have been provided.
2. Strict No Refund Policy
All sales are final and non-refundable. This applies to:
- Subscriptions (monthly, annual, or otherwise).
- Software licenses and activation keys.
- Digital trading tools, signals, and applications.
- Bundled or promotional offers.
We do not offer refunds for:
- Change of mind.
- Misunderstanding of product functionality.
- Lack of compatibility with your device or system.
- Failure to use or benefit from the product.
3. Exceptional Cases (At Our Sole Discretion)
Refunds may only be considered if:
- Duplicate billing occurs due to a verified technical error on our payment gateway.
- The product was never delivered, and verifiable proof is provided.
Even in such cases, the Company reserves the right to deny or delay refunds.
4. Subscription Cancellations
- You may cancel your subscription at any time, but cancellation does not entitle you to a refund for prior payments.
- Access remains valid until the end of the paid billing cycle.
5. Chargebacks and Disputes
By purchasing, you agree not to initiate chargebacks or disputes with your bank or payment provider. Any attempt to do so will result in permanent suspension of your account and forfeiture of all access.
6. Limitation of Liability
Under no circumstances shall Vapin Kenya Limited be liable for losses, damages, or claims related to purchases, non-use, or dissatisfaction with products. Your sole remedy is to discontinue use of our Services.
7. Amendments
We reserve the right to revise or modify this Refund and Returns Policy at any time without notice. Continued use constitutes acceptance of the latest version.
8. Contact Information
For any inquiries (not refund requests):
Vapin Kenya Limited
Vienna Court, State House Crescent Road
Nairobi, Kenya
+254 722 915 352
info@vapin-signals.com